Privacy Policy
Effective August 29, 2026
Cabo Luxe Assist is an on-the-ground concierge in Los Cabos, Mexico. This page covers caboluxeassist.com, the trip request form, email, phone, SMS, WhatsApp, and the staff extras tool at /extras/.
We do not book flights or hotels. Deposits to hold concierge dates are paid through Stripe on a hosted payment page (not on our own card form). Activities and extras are quoted separately in the staff extras tool.
What we collect
You send us. Name, email, phone or WhatsApp, guest count, travel dates, interests, villa or hotel notes, and anything else you put in a message or the trip form.
The trip form. It posts to FormSubmit (formsubmit.co), which emails the request to concierge@caboluxeassist.com. FormSubmit sees that submission so it can deliver it.
Calls, texts, and WhatsApp. If you use +1 (220) 222-6589, Grasshopper and WhatsApp carry the message. We keep what we need to plan the stay.
The extras tool. Staff enter guest extras and optional tips on a PIN-locked page. That data stays in the browser’s local storage on that device. Receipts go out through WhatsApp (wa.me). We do not process cards there.
Deposits. If you tap Pay to hold dates, Stripe collects the card and processes the deposit. Stripe sees the payment details. We see the amount, dates (as a reference), and confirmation. We do not store your full card number.
Automatic. Hostinger keeps ordinary server logs (IP address, browser, pages, time). The site remembers your English/Spanish choice in local storage. Google Fonts may see a page-load request. We use Google Analytics (measurement ID G-521DDN2BNK) so we can see which pages get used. Google receives that page-view data. We use the Meta Pixel (Facebook) so we can measure ads and see which pages people visit after clicking them. Meta receives that page-view data.
How we use it
- To plan transfers, restaurants, and activities you asked for
- To reach you on the channel you used
- To keep the site and extras tool working
- To meet a legal or accounting duty if one applies
We do not sell personal information. We do not use it for ads.
Who else sees it
Vendors who need it to do the job (a driver, a restaurant, a boat) get the slice they need: name, pickup time, guest count, and similar. Hostinger hosts the site. FormSubmit delivers the form. Stripe processes deposits. Email, Grasshopper, and WhatsApp carry messages. Google Analytics and Meta receive page-view data from the public pages. We may share information if the law requires it.
Cookies and storage
Google Analytics sets cookies so it can tell visits apart. The language toggle uses local storage. The extras tool uses local storage on the staff device. You can clear cookies and storage in the browser.
How long we keep it
Server logs follow the host’s normal rotation. Trip notes and messages stay for the stay and a reasonable time after, then we drop them when they are no longer useful. Extras data lives on the staff device until someone clears it.
Your choices
Ask us for a copy of what we have on you, a correction, or a deletion. We will do it unless we have to keep a record. Email concierge@caboluxeassist.com or WhatsApp +1 220 222-6589.
If you are in Mexico, that includes the usual access, correction, cancellation, and opposition requests. If you are in the US, the same email works.
Children
This site is for adults planning a trip. We do not knowingly collect data from children under 16, other than a guest-count note a parent or planner gives us.
Changes
If this policy changes, we will update this page and the date at the top.
Contact
Cabo Luxe Assist
Los Cabos, Baja California Sur, Mexico
concierge@caboluxeassist.com
+1 (220) 222-6589